< Online Security

How we keep your data safe

How secure is my personal account?
Access to your Online Teller account is very secure. This level of security is achieved through the use of Internet encryption, enhanced login security, account lockout policy, and a tiered security policy.

• Encryption -   Online Teller requires 128-bit public key encryption, which is the industry standard and a very secure form of Internet security. Read more about encryption below.

• Enhanced Login Security - Online Teller requires that in addition to knowing your account number and password for login, that your computer be recognized and contain a security image issued by Online Teller for your account (or for you to be able to answer the three challenge questions). You will see this image each time you login to Online Teller. Enhanced Login Security exponentially reduces the probability that any unauthorized individual could access your account information.

• Lockout Policy - The Online Teller system will automatically lock access to your account should five unsuccessful attempts to access your account be made.

• Security Policy – Online Teller uses a three-tiered security policy that governs all aspects of your Online Teller service. Each tier governs a unique aspect of your Online Teller session and transactions with Mazuma. These policies form a rigid security implementation that enables you to conduct business with the Credit Union via the Internet with an extremely high degree of security.

Can anyone from "outside" the Credit Union access my account information?
At no time does anyone from the outside have access to your account information through the Internet. Any and all requests for information from the Internet must pass through two distinct validation and control centers. Each request and answer is logged at each stop through our security parameter. Additionally, all access activity is logged and all suspicious access attempts trigger alarm notifications to our security team.

What is encryption?
Encryption is the process of transforming electronic data (meaningful text and numbers) into unreadable “scrambled” data using complex mathematical formulas. This complex process creates and uses electronic keys that are used to encrypt the data as well as decrypt the unreadable “scrambled” data back into meaningful information.

The keys to be used are established when you navigate your computer’s Internet browser to a secure Web site, such as Online Teller. Each secure Internet session uses a completely different key, insuring the security of the information transmitted across the Internet to your computer.