Member Security Center

Enhanced Account Security

Mazuma goes the extra mile to protect you!

• Deposit Insurance: Deposits are federally insured by the National Credit Union Association (NCUA) up to $250,000. No one has lost a penny of insured deposits at a federally insured credit union.
• Zero Liability Protection: If your card is lost or stolen, you may not be liable for fraudulent card transactions.
• Fraud Monitoring and Prevention: With 24/7 monitoring of all card transactions 365 days a year, we review how and where your card is being used and will block potential fraud if abnormal patterns are detected. If fraud is detected, we may contact you by automated phone calls to confirm or deny fraud. The call will also give the option of speaking to a live fraud analyst.
  • Remember: Our messages will never ask for your PIN or account number.
  • Want to verify if the call you received is really from Mazuma? The phone number for our Fraud Center is 1-888-918-7313.
• Secure Account Access: When accessing your account, you’re protected by these security features:
  • Enhanced Login Security allows us to confirm you are the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, you will be required to enter a One-Time Passcode sent to your email or telephone to ensure authorized access.
  • Advanced encryption technology prevents unauthorized access.
• Privacy Policy: Keeping your financial information secure is one of our most important responsibilities. For an explanation of how we manage Member information, view our Privacy Policy.